T & C’s

By placing an order means that you agree to our Terms & Conditions

Returns

At Ruby’s Bowtique we want to ensure that you get the perfect outfit for your little one, we offer a transparent returns policy. So you can buy with confidence knowing that if you are unhappy with your purchase in any way we will refund or exchange your purchase as long as it is returned unworn with all tags, in its original condition and packaging within our returns period. In alignment with the Consumer Contract Regulations our returns period for a refund/exchange is to notify us within 14 days of receiving your purchase and returning your products within 28 days unless otherwise stated.

This refund policy does not apply to The Bespoke RB Handmade Collection (made to your specification in terms of size, design, colour or trim.)

This policy does not affect your right to claim a refund or replacement against faulty or mis-described goods. 

Faulty items

If you believe an item is faulty, please contact the Ruby’s Bowtique customer service team via email at sales@rubysbowtique.co.uk

In Store

Ruby’s Bowtique does not offer refunds on goods purchased through our store. We are pleased to offer an exchange or credit on any items purchased, provided they are accompanied with a valid receipt or proof of purchase and returned within 14 days of said purchase, complete with original sales ticket and in their original condition, unworn, unmarked and with any and all original packaging.

Refunds

Please note that for any returns or exchanges the original tags and must be attached to the garment, the garment unworn, and in the same packaging and condition for Ruby’s Bowtique to be able to process any refunds or exchanges. 

All Transactions

Our aim is to process refunds as quickly as possible, however please allow 10 working days for any refunds to appear back on your original payment method. Further time may be required dependant on your bank or payment methods process time.

How to return an item
Please e-mail Customer Services sales@rubysbowtique.co.uk to request a refund and state your reason for the return.
Post your return goods with your proof of purchase to:
Ruby’s Bowtique
85 Forton Road
Gosport
PO12 4TG

We are a GB VAT registered business 271106437

Photos/Colour/Trims: We make every effort to correctly display the colours of the products that appear on our website. However the actual colours you see depend on your device and we can not be held responsible for the difference in colour. Trims may vary Sizes: Also sizes on measurements are approx and do differ on brands. Please email us for more info as we can not be held responsible for any size discrepancies
Privacy: At Ruby’s Bowtique, your privacy is important to us. We will never pass any customer details on to any other company or organisation. You can be assured that any information supplied by our customers will not be used for any purpose other than it was intended.
Copyright: No parts of this website, images or design may be reproduced: the rights are exclusive to Ruby’s Bowtique & RR Digital